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Hotel Sales Manager (INTERNAL & EXTERNAL)

Department: Hotel Operations


Enterprise: Akwesasne Mohawk Casino

Reports To: Director of Hotel Operations

FLSA Status: Non-Exempt

License: requires a work permit

Date: Monday December 10, 2012

Closing Date: Monday December 24, 2012 at 4pm

SUMMARY: The Hotel Sales manager is responsible for strategic direction, management and top line revenues for the hotel. Responsible for working directly with the Director of Hotel Operations in creating a clear and credible vision for the hotel, understanding market mix, structures and systems to achieve strategic goals and maximize revenues.


Exhibits a friendly, helpful and courteous manner when dealing with the guests and fellow associates

Responsible for consistently improving the guest service experience at the Akwesasne Mohawk Hotel/Casino

Responsible for developing and implementing the total sales and marketing effort of the hotel which includes room sales and banquet sales.

Responsibilities for securing new accounts, maintain existing accounts and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining guest satisfaction.

Develop and maintain relationships with key clients in order to produce group business.

Monitoring and analyzing local competition and market trends.

Continually assessing performance against budget, goals, and guest satisfaction standards.

Develops hotel level tactical sales and marketing plans to support overall system wide plans/strategies and programs.

Functions as a liaison with community organizations, committees.

Must be knowledgeable if not experienced in all areas of sales, including but not limited to, outside/direct sales calls, tele-prospecting, cold call, tours, sales blitz, direct mail campaigns, competitive analysis, trade shows, and sales presentations.

Interaction with guests and associates is expected in our efforts to promote exceptional satisfaction with their hotel experience.

A proactive attitude and a desire to learn are a must and hands-on work will be an important part of this position.

Must be team oriented and possess strong interpersonal skills

Must be able to respond calmly and handle many customer demands in a fast paced environment.

Must be able to work a flexible schedule including nights, weekends and holidays as necessary.

Superior customer service skills required.

Professional appearance and demeanor required.

Must possess excellent time management skills and must be self-motivated and results oriented.

SUPERVISORY RESPONSIBILITIES: Manages associates in the Hotel Sales area and indirectly supervises the Sales staff. The Hotel Sales Manager will be responsible for the overall direction, coordination and evaluation of this unit. The Hotel Sales Manager will carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.


Associates Degree or a minimum of two years experience in the Hospitality sales field required.

A working knowledge of the Northern New York area is preferred.

Proficient in Microsoft Word, Office 97, Outlook, Excel, and LMS system knowledge.

Experience with hotel systems is considered an asset.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the associate is frequently required to stand at a fixed work station for long periods of time. The associate must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job with or without reasonable accommodation. The position exists in a casino work environment where there is occasional exposure of the associate to noise and cigarette smoke from the casino floor.

CERTIFICATES, LICENSES, REGISTRATIONS: Must obtain and maintain a St. Regis Mohawk tribal gaming work permit, which requires a background check to be used solely for employment purposes. Failure to disclose required information will result in rescinding the job offer. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk Casino or Mohawk Bingo Palace. Employment will not begin until process is complete.

Native preference in filling this position. Applicants not entitled to preference will receive consideration without discrimination based on age, sex, disability or national origin.

Current AMC/MBP associates must complete a transfer request approved by department along with a completed internal application.

Interested applicants may submit letter of interest, resume and all certificates and diplomas to Margaret M. Jacobs at:

Or at the

Human Resources Administration Building

921 State Rt. 37

Hogansburg, NY 13655

Failure to submit the above mentioned information will result in automatic dismissal of application.

“The Akwesasne Mohawk Casino is an Equal Employment Opportunity Employer.”


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